Common Issues & Solutions

Quick fixes for login problems, video playback issues, missing lessons, and other technical difficulties you might encounter.

Use the "Contact Admin" link on the Contact page to request a password reset link.

Contact support for assistance if your account is locked after multiple failed attempts.

Upload your verification documents in your profile to complete registration.

Check your internet connection or try refreshing the page.

Clear your browser cache or try using a different browser.

Lower the video quality in the player settings or watch during off-peak hours.

Ensure you have the correct subscription plan and that your account is verified.

Some quizzes are unlocked only after completing previous lessons or quizzes.

Use the Support page to report any missing or broken content.

Try clearing your browser cache or use incognito mode.

Ensure your mobile browser is updated or try accessing from a desktop.

Contact support via the Support Page.

Our support team is here to assist you with any issues